SOUTH AFRICAN CIVIL AVIATION AUTHORITY (SACAA)
CONTACT CENTRE TRAINEE (MIDRAND) Reference Number SA-212 Description Overall, Purpose of the Job To provide an end-to-end customer service to the SACAA clients. To improve the customer experience and customer satisfaction index. Contact Centre • Answer phones to respond to all inquiries made by SACAA clients. Must be able to handle 50- 70 incoming calls per day. • Track all customer inquiries in the approved systems until queries are resolved. • Ensure that all customer queries are addressed as per agreed Service Level Agreement (SLA). • Liaison with clients to identify any information and service requirements - Provide first line information. • Professionally respond to requests from both external and internal customers. • Evaluate customer satisfaction through approved tools and systems. Quality Control • Record all queries and comply with all procedures which relate to the contact centre. • Adhere to the approved quality assurance measurements. • Adhere to the approved SLA’s Customer Satisfaction • Project and maintain a satisfactory image when dealing with clients. • Ensure that all customer queries are addressed as per agreed SLA’s and that they are logged on the approved CRM system. • Sent customer survey after every interaction Administration • Keep accurate records of discussions or correspondence with customers • Communicate and coordinate with internal departments • Analyse statistics or other data as required by management Requirements Minimum Requirements
Closing Date: 01 June 2024 All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful. Work Level Junior Job Type Contract Salary Market Related Duration 1 - 2 Years EE Position Yes Location Midrand PLEASE APPLY HERE TRAINEE INSPECTOR PANS-OPS/CARTOGRAPHY X2 (GAUTENG) Reference Number SA-213 Description OVERALL, PURPOSE OF THE JOB
Oversight – Instrument Flight Procedures and Aeronautical Cartography organisations
Requirements EDUCATION (FORMAL QUALIFICATION REQUIRED) MINIMUM
EXPERIENCE
Closing Date: 01 June 2024 All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful. Work Level Skilled Job Type Contract Salary Market Related Duration 1 - 2 Years EE Position Yes Location Gauteng PLEASE APPLY HERE
CURRENCY FEES OFFICER (PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY) (MIDRAND) Reference Number SA-211 Description Process Applications
Requirements Minimum Requirements
Closing Date: 30 May 2024 All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful. Work Level Junior Job Type Permanent Salary Market Related EE Position Yes Location Midrand PLEASE APPLY HERE
AIRWORTHINESS INSPECTOR: AVIONICS (GAUTENG) Reference Number SA-209 Description Site Visits and Inspections
Requirements EDUCATION Minimum
EXPERIENCE
Closing Date: 29 May2024 All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful. Work Level Skilled Job Type Permanent Salary Market Related EE Position Yes Location Gauteng PLEASE APPLY HERE
AVIATION SECURITY RISK TRAINEE (MIDRAND) Reference Number SA-207 Description OVERALL, PURPOSE OF THE JOB To provide the complete end to end support to AVSEC Risk specialist in the development and implementation of aviation security risk management framework. By providing technical/administrative support in the Risk and data analysis functional area within the aviation security risk area, through gathering appropriate data and information for analysis purpose to identify trends in support of the risk based oversight model. KEY PERFORMANCE AREAS •Assist: In the Implementation of an effective aviation security risk. • Analysis: Analyse data to identify potential security risk and vulnerabilities. • Maintain: Risk assessment model and framework. • Monitor: Monitoring of industry security conditions and emerging trends. • Maintain: Aviation security risk data in database. • Visualization: Create simple data visualizations (e.g., charts) to help convey key findings. • Reporting: Support the generation of reports and presentations. • Team Collaboration: Work closely with experienced data analysts and cross-functional teams. • Learning: Seize the opportunity to learn from mentors and access learning resources. • Problem-Solving: Contribute to solving risk and data-related challenges within the security context. • Communication: Develop your communication skills by sharing insights and seeking guidance. • Quality Assurance: Assist in verifying risk and information accuracy and analysis processes. OUTPUTS/ DELIVERABLES •Maintain security risk database. •Monitor operators’ risk profile. •Data Auditing •Data Visualisation •Produce monthly reports and presentations. •Perform office administration responsibilities i.e., prepare minutes. Requirements Minimum Requirements • Bachelor’s degree in risk management or related NQF 7 Qualification Ideal Requirements
Closing Date: 30 May 2024 All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful. Work Level Junior Job Type Contract Salary Market Related Duration 1 - 2 Years EE Position Yes Location Midrand PLEASE APPLY HERE 2024 INTERNSHIP PROGRAMME (MIDRAND) Reference Number SA-208 Description SELECTION CRITERIA Please apply if you have recently graduated with one of the following fields of study.
SKILLS AND COMPETENCIES
Requirements Minimum Qualification:
Closing Date: 24 May 2024 All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful. Work Level Student/Graduate Job Type Contract Salary Market Related Duration 1 - 2 Years EE Position Yes Location Midrand PLEASE APPLY HERE
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